Session A

Thursday, June 4, 2015
10:15am – 11:00am

A10. Internal Customer Service Assessment of Cataloging, Acquisitions, and Library Systems  |  Handout
Location: Library 0012, Lower Level

Rebecca L. Mugridge, Kate Latal, Nancy Poehlmann & Wendy West, University at Albany, SUNY
The Technical Services and Library Systems Division of the University at Albany Libraries conducted an internal customer service survey to gauge customer satisfaction with its services. Survey results demonstrated that customer surveys are a valuable assessment tool. Technical services and library systems units should use this tool to identify whether customers are satisfied with the services provided, whether the services are still needed, whether additional services are needed, and more. This presentation provides an approach to conducting a customer service survey, an analysis of potential benefits, and a survey instrument that others could adapt to use in their own libraries.

A11. Between Pollock and Paint by Numbers: Non-standard teaching with standardized learning outcomes at SUNY New Paltz
Location: Library 0001, Lower Level

Anne Deutsch & Madeline Veitch, State University of New York at New Paltz
How do you balance the need to ensure consistency across information literacy instruction (ILI) sessions with the need for librarians to maintain creative license? Teaching librarians created a curriculum for mandatory composition I and composition II ILI sessions. They first developed standardized student learning outcomes and assessment tools. How those outcomes were addressed was up to the individual librarian. Each composition I session concluded with an assessment administered through Qualtrics and Composition II sessions were preceded with a similar assessment. Data from over 700 students, a survey of instructors, and feedback from teaching librarians will be synthesized to refine the curriculum.

A12. Making Knock-Out Tutorials!
Location: Student Services Building, Red Room
Angela Ecklund, MLA International Bibliography & Elizabeth Jardine, LaGuardia Community College, CUNY
Does your library want to produce creative and educational video tutorials yet needs them to be polished and consistent no matter who does them? Learn how to leverage the latest technology and early decisions to make your job easier and your tutorials stunning. Put point-and-click demonstrations into context and teach concepts that can be used even after database interfaces change. We will show some common problems encountered in making tutorials and will call on our audience to spot the mistakes and suggest remedies on their way to creating a knock-out tutorial!

A13. Competency-based Community Driven Professional Development for Librarians
Location: Library 1004C, First Floor
Lisa Raposo, SUNY System Administration
Professional development leaders from SUNYLA, SCLD, and SUNY System Administration joined together in an effort to create the Certificate Program Innovative Library Services through Technology, to assist librarians in planning a well-articulated, systematized path for professional development. Learn how this group worked to create a standard curriculum for librarians intended to increase the capacity of librarians to projects and new initiatives in a consistent and reliable manner. This competency based certificate leverages expertise throughout the SUNY, documents knowledge and skills, and allows for better professional development planning for campuses.

A14. Adding More Value to your Library Collection: Niche Databases and Unique Archive Products
Location: Library 0002, Lower Level

Jim Kropelin, EBSCO
Join EBSCO Information Services for a session to learn about new databases and upgrades to existing databases.  Quickly add many new titles in full text, as well fill in gaps with newly released subject-specific databases.  Newly-released and full-text upgrade databases include: Arab World Research Source, Chinese Insight, Philosopher’s Index with Full Text, Historical Abstracts with Full Text and America: History & Life with Full Text, CINAHL Complete, MEDLINE Complete, Music Index with Full Text, Rock’s Back Pages and more.  We will also discuss newly released ebook collections covering Business, Nursing, Education, Religion and History.  One-time money?  We have many new affordable archives from the American Antiquarian Society, ATLA, Forbes, Businessweek, Fortune and many others.

A15. Content Strategy: The care and feeding of library websites
Location: Library 1014, First Floor

Emily Mitchell, State University of New York at Oswego
Have you ever stumbled across an out-of-date library webpage that no one even realized existed? Wondered why so much of your website goes unread? Ripped out your hair trying to figure out how one person can possibly do a good job of managing all of the library’s zillion webpages? Come learn about content strategy: the best practices that will help you transform your website into a useful and timely masterpiece. We’ll talk about the content strategy quad (substance, structure, workflow, and governance) and more–plus how we’re doing this at Oswego.

A16. The Secret Art of Patron Driven e-book Acquisition: A snapshot of cost and control
Location: Library 0014, Lower Level
Dana Longley, SUNY Empire State College
Empire State College has been using the ProQuest ebrary system for e-book patron-driven acquisition since September 2013. This presentation will discuss the PDA model as a whole, in the context of our experiences with ebrary’s system. This will include an analysis of impacts on budget, ILL, collection development, usage, and how this model (and our implementation of it) has evolved over our time.

 

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